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365-Day Money Back Guarantee

Money back guarantee = Confidence in b.glen

b.glen offers money back guarantee for 365 days from the order date.
In case your purchased product

*does not go well with your skin
*does not bring a satisfactory effect

We established a system so that you can return the product in the above type cases. With this system, you can try out our Trial Set catering to a specific skin problem and product of your interest with a peace of mind.

 

Return Rules

1.

Returns are accepted within 365 days from the date of purchase.


It is limited to one (1) return per product.
Please use the details below to contact customer support through our website or by telephone.

Return Request Form: www.bglen.us/return/index.php
Customer Support Toll-Free: 1-888-882-2220
2.

For a Return due to customer's circumstance, the shipping fee incurred for returning the item, is the sole responsibility of the customer.

3.

The Refund amount is calculated based on the price at the latest purchase and will be sent by check.


* The following methods will apply to Refunds for our international customers:
・Refund payment in U.S. Dollars with a check issued by Citibank
・Refund payment deposited directly into Japanese Bank Accounts or U.S. Accounts

*Fee generated by check cashing and transfer fee to bank account will be borne by the customer.
* If you have any questions regarding Returns or Refund, please contact our Customer Support. Toll-Free: 1-888-882-2220
 

Revised on May 22, 2018 *Please note that rules may change without notice.

Toll Free

トールフリー

Order, Consultation

Mon - Thu : 9AM to 1AM
Fri : 9AM to 5PM
Sat : Closed
Sun : 4PM to 1AM

(PST)

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