b.glen offers money back guarantee* for 365 days from the order date.
In case your purchased product
We established a system so that you can return the product in the above type cases. With this system, you can try out our Trial Set catering to a specific skin problem and product of your interest with a peace of mind.
[ *This does not apply to One Price Subscription orders. ]
One Price Subscription is based on a monthly fixed fee. This does not change depending on the price of each product; thus, we are unable to issue refunds for individual items.
If you are not satisfied with one of our products, we will gladly exchange for a product of your choice and ship out together with your next subscription order. Exchanges are limited to one time per item. Items that have been exchanged will no longer apply to 365-day money back guarantee.
Returns are accepted within 365 days from the date of purchase.
It is limited to one (1) return per product.
Please use the details below to contact customer support through our website or by telephone.
Return Request Form: www.bglen.us/return/index.php
Customer Support: 1-888-882-2220 (Toll-Free: Mon-Fri: 9am to 5pm PST)
* Refunds should be requested by the purchaser.
* Products without sale records, purchased through internet auctions or from unauthorized sellers will not be accepted.
* Outlet products and One Price Subscription orders will not be accepted.
Please be advised that all shipping costs for returns shall be borne by customers.
The refund amount is calculated based on the price of your latest purchase and will be sent via your original form of payment. Some exclusions may apply.
* The following methods will apply to Refunds for our international customers:
・Refund payment in U.S. Dollars with a check issued by Citibank
* Fee generated by check cashing fee to bank account will be borne by the customer.
* If you have any questions regarding Returns or Refund, please contact our Customer Support. (Toll-Free: Mon-Fri: 9am to 5pm PST)
Revised on November 10th, 2022 *Please note that rules may change without notice.