365-Day Money Back Guarantee

Money back guarantee = Confidence in b.glen

b.glen offers money back guarantee for 365 days from the order date.
In case your purchased product

*does not go well with your skin
*does not bring a satisfactory effect

We established a system so that you can return the product in the above type cases. With this system, you can try out our Trial Set catering to a specific skin problem and product of your interest with a peace of mind.


Return Rules


Returns are accepted within 365 days from the date of purchase.

It is limited to one (1) return per product.
Please use the details below to contact customer support through our website or by telephone.

Return Request Form: www.bglen.us/return/index.php
Customer Support Toll-Free: 1-888-882-2220

* Refunds should be requested by the purchaser.
* Products without sale records, purchased through internet auctions or from unauthorized sellers will not be accepted. Outlet products will not be accepted.

For a Return due to customer's circumstance, the shipping fee incurred for returning the item, is the sole responsibility of the customer.


The Refund amount is calculated based on the price at the latest purchase and will be sent by check.

* The following methods will apply to Refunds for our international customers:
・Refund payment in U.S. Dollars with a check issued by Citibank

* Fee generated by check cashing fee to bank account will be borne by the customer.
* If you have any questions regarding Returns or Refund, please contact our Customer Support. Toll-Free: 1-888-882-2220

Revised on Feb 27, 2019 *Please note that rules may change without notice.

Toll Free


Orders & Consultations

Mon - Fri: 9am to 6pm



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