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Frequently Asked Questions

We recommend that you consult a doctor first if combining use of medicine with skincare products and /or cosmetics.
First, it's important to understand that to prevent acne from occurring it's, necessary to prepare the skin to create an environment where it is difficult for acne to form with our Acne Care Program. Since the barrier function of the skin is deteriorated when acne has formed, we recommend preventative care that stabilizes the skin rather than offensive care.
The skin becomes damaged and very delicate after acne has formed on the skin due to inflammation. First, we recommend using our Acne Scar Care Program, which will properly recondition the skin while also simultaneously care for craters on the skin and pigmentation concerns. Then, if you want to more actively take care of pigmentation concerns, we recommend adding our QuSome PowerBright to the your Acne Care Program routine.
There is no need to worry. The oil contained in our QuSome Moisture Rich Cream is formulated to make it difficult for acne to occur after its use and application. However, if you are still concerned after use, please apply in small amounts and observe skin carefully.
To make if difficult for craters to form on the skin, when it seems that acne has formed or about to form, early care is essential. Therefore, please avoid causing damage to the area that would penetrate deep into the skin resulting in inflammation and / or oxidation. In order to prevent acne and scaring, it's important it realize that you must create and maintain the skin's environment in which it's difficult for acne to form.
Aqua UV Protection contains a high concentration of beauty ingredients with the advanced QuSome® penetrating technology. While it safeguards the skin surface from UV rays, it also ensures the delivery of beauty ingredients deep into the skin's layers, resulting in reliable beauty benefits.
Aqua UV Protection offers excellent UV protection and remarkable skincare benefits without burdening the skin. Its lightweight texture allows it to be used like a beauty serum. However, it's important to cleanse your face thoroughly with a cleanser or face wash in the evening as it is intended for daytime use.
Aqua UV Protection is formulated with sebum-absorbing powder, providing high moisturization without leaving a greasy sensation. For best results, apply Aqua UV Protection as the final step of your morning skincare routine and allow it to settle for 2-3 minutes. This allows the product to blend with your skin, enhancing the efficacy and improving the feel of subsequent skincare products.
The effectiveness of UV protection diminishes over time, so it is recommended to reapply Aqua UV Protection every few hours. Each reapplication not only strengthens the UV protection but also ensures continuous moisturization for your skin.
While some masks offer UV protection, regular masks may not provide complete defense against UV rays. To safeguard your skin from UV rays, a key factor in skin aging, we recommend applying Aqua UV Protection not only to your entire face but also to your neck.
Aqua UV Protection not only shields the skin from UV rays, a leading cause of skin aging but also boasts over 80%*1 of beauty ingredients. With its lightweight and skin-friendly texture, it offers comprehensive anti-aging care for your entire body. *1 Including water. *2 Refers to tailored care addressing age-related concerns.
Absolutely! Aqua UV Protection is suitable for use on the body as well. As UV rays can affect various parts of the skin, we recommend applying Aqua UV Protection evenly to all exposed areas for complete protection.
Aqua UV Protection is not designed to create a strong, waterproof film like conventional sunscreens. For optimal effectiveness, we recommend regular reapplication throughout the day.
Yes, Body Massage Cream is safe to use on the face. However, we recommend using QuSome Lift for massaging and sculpting the face.
Yes. For fat burning performance, caffeine is included in this product.
Yes! Clay Lotion contains Licorice Root extract, a powerful anti-inflammatory that soothes active acne, and helps to prevent future breakouts. Clay Lotion features multi-use benefits, keeping the skin hydrated, while improving tone and texture over time.
Yes! This formula contains Hyaluronic Acid, Natto Gum Extract, as well as Glycerin for plump, healthy hydration.
For maximum absorption, we recommend applying Clay Lotion with the palms of your hands.
Yes, however we always recommend a double cleanse to gently remove your makeup. QuSome NanoOff Cleansing removes all traces of makeup without tugging on delicate skin.
While it’s true that foaming cleansers achieve a deep clean, many are formulated with harsh surfactants that strip skin of it’s essential moisture. Our Clay Wash is formulated with a creamy texture, cleansing and detoxifying pores without causing irritation.
When purchasing items, boxes for entering the coupon code · point amount will appear on the Check Out page after placing items into the shopping cart. However, if you are having trouble, please state in the memo field displayed when checking out Request to use coupon · point.
Coupon · Points can only be used only by the original customer who received coupon or b.Point.
To retrieve your coupon code, log in to your My Page and you'll be able to check the coupons you've received. Alternatively, please send a request by contacting customer support via email at info@bglen.us or calling toll free 1-888-882-2220.
The expiration date is 570 days (approximately one and a half years) from the effective date. If you shop before the deadline, the expiration date for all Points earned will be extended for 570 days from that of purchase.
Yes, we offer birthday deals. In order for us to send you the details closer to your birthday, please have your birthday put into your account information and allow your e-mail address available for subscribing promotions.
Using C Serum during the day is completely safe. However, the skin becomes more sensitive to sun exposure, so be sure to follow use with an SPF.
A slight warming sensation is normal when C Serum is initially applied. Vitamin C naturally has a low PH, and whe it meets with the outer layer of skin, your skin may respond with a mild warming or tingling sensation.
Both products will effectively brighten your complexion. C Serum encourages faster cell turnover, while QuSome White Essence provides protection from ultraviolet light.
We recommend that you use it at the end of skin care. If you use it before make-up in the morning, try adjusting the amount to half of the standard amount (about 1 cm in diameter) to prevent make-up breakage, and enhance moisture. If you still feel the effect on your makeup, try using Damask Rose Oil & Serum before finishing cream.
Yes!We recommend using it on the neck, décolletage, body, hands, and other areas where you are concerned about dryness. If you use it on the neck or decollete, which has a high body temperature, you can enjoy the scent as well as the excellent moisturizing power.
Shake well (about 10 times) before use to mix the oil and the beauty essence before use. Since each layer works differently, you can maximize the role of each layer by mixing.
Damask Rose is a noble and rare flower adorned for centuries by women (and men)! in beauty. Damask Rose, which supports skin-beautifying, and has relaxing effect, supports natural radiance, while soothing and alluring the senses. Damask Rose Oil-Serum focuses on the skin-beautifying effect of Damask Rose, and luxuriously blends essential oils, rose water, squalane & rose extract to give moisturized and plump firmness to the skin of adults who tend to are beginning to notice aging and/or dehydrated skin. These prized essences are suspended in our newest product to bring you ease, while enhancing your total skincare routine for best-possible results.
It does not change. The wrinkles of the forehead and wrinkles between the eyebrows can be cleared with the same Deep Wrinkle Care program.
We recommend beginning treatment by starting on most your concerning skin problem first. If wrinkles and sagging skin are your biggest concern—a sign of troubled aging system—we suggest a basic daily care routine of beginning with Clay Wash, followed by applying Clay Lotion and finishing up with C serum and QuSome Moisture Rich Cream. We then suggest adding QuSome Lift to your routine to care of for sagging skin. In addition, the combination of the brightening essence 'QuSome PowerBright' can be added to prevent the cause of cloudiness on the skin. QuSome PowerBright is recommended to eliminate ultraviolet damage received during the day. If you are worried about deep wrinkle, especially in the forehead and eyebrows area, we suggest adding our QuSome Retino A to your care routine.
Yes. Our Deep Line Care will also take care of these types of wrinkle by improving firmness but it's also important to reexamine your everyday habits that can cause wrinkling in between the brows.
We use a synergistic blend of 3-key ingredients to lift stains from the teeth.
Our Whitening Care Set will not damage dental implants, veneers, crowns, dentures, etc.
Yes. If you are a chronic smoker, it may take longer to experience results. We recommend having the teeth professionally cleaned prior to whitening if stains persist.
Approximate number of applications per 1 tube of whitening gel is 7 times (1 scale mark is 1 usage). Our Dental Whitening Care Set contains 4 gel tubes and would last 28 days if applied once a day.
Please store the Whitening Gel in a cool and dark place with no humidity (temperature between 5 to 25˚C, away from direct sunlight). Please use the dedicated stand that comes enclosed with the Set. If you do not have a stand, please be sure to close the cap tightly after each use. Also, please use any opened Whitening Gel within 10 days.
The ingredient incorporated in our Dental Whitening Gel that whitens is called Carbamide Peroxide. Another key ingredient is EX Polyphosphoric Acid which acts to lift dirt from teeth and removes it. The combined functions of these two ingredients not only regain the original color of your teeth, but also offer a bleaching effect that gives teeth more whiteness than ever before.
If you leave the Whitening Gel on clothing and personal belongings, it may cause a stain or discoloration. To prevent this from occurring, please rinse with water immediately if Gel comes into contact with clothing.
If the mouthpiece enclosed with the Whitening Set was damaged within one (1) month after purchase, during normal use, we will replace it. Please contact customer support.

【 Customer Support 】
Toll-free number: 1-888- 882-2220
E-mail: info@bglen.us
We recommend our Deep Moisture Care which will protect the skin firmly with a cream that locks in moisture that does not escape by layering lotions, which will offer plenty of moisture deep into the skin.
If it's not excessively oily, the stickiness shows the extent of moisture and could provide good results. However if it is bothersome, please adjust the amount to your liking.
The dryness of the skin has progressed considerably. Overdoing skin care can aggravate skin troubles, so we recommend first preparing the skin's barrier function sufficiently only with creams containing lots of moisturizing oil.
Moisturizing the skin is the most essential step in effectively dealing with every trouble your skin may have. First, we recommend our Dryness ・ Moisture Care program. Then follow up with our Sagging and Wrinkle Line Care program, which contains QuSome Lift that improves skin with massage.
That's not true. Extending your daily skincare to your neck are can also easily take care of it. Because signs of aging easily appear in the neck area and the area is vulnerable to the effects of UV rays, it's important to take care of this area just as you would your face.
Yes. Although excessive massage could strain the skin, massaging the neck area could improve lymphatic flow, which could increase transparency and lead to a toned neck area.
Yes, you can. Please feel free to adapt your skincare routine and extend care to the décolleté area.
Although, you can expect some improvement in the appearance of wrinkles, for greater effectiveness we recommend adding our QuSome Retino A to your Wrinkle Care routine.
Although, you can expect some improvement in the appearance of laugh line wrinkles, for greater effectiveness we recommend adding our QuSome Retino A to your Wrinkle Care routine.
Also referred to frown lines, we recommend adding our QuSome Retino A to your skin care routine to combat stubborn engraved wrinkles such as crows feet and nasolabial lines.
We recommend QuSome Eye Serum for application in the delicate area around the eyes that are deeply wrinkled. But we recommend QuSome Lift, and /or our Sagging ・Wrinkle Care Program for wrinkles around the face.
It depends on which of the troubles are the most concerning. If you are more concerned about the issues with your eye area than dark spots, we recommend that you start with our Eye Care Program first.
We strongly recommend that products are used completely within three months after opening.
Please store away from high temperature, humidity and out of direct sunlight.
Please try waiting for at least 2 to 3 minutes before applying the next product. The interim allows for the each product to penetrate into the skin thereby losing the stickiness. If it still becomes a concern, please lightly wipe area with tissue.
It is possible to find the hue and cause of the discoloration by gently pulling on the outer corner of the eyelid outward, if the hue remains dark then it's brown and /or black bags caused by pigmentation. Contrarily, if the color disappears, there is a high possibility that it's a blue hue which is caused by poor circulation.
We recommend using a product that's for improving blood circulation promotion and for correcting the skin's dullness skin.
The depression, sagging and droop of the upper eyelid is caused by a decrease in elasticity of the skin due to age and/ or depression of fat tissue. Our QuSome Eye Serum is a unique blend of active ingredients that focus on the reviving the skin's function which can restore plumpness from the inside of the skin. Therefore, it can be expected to have some effect on improving the appearance of the eye area.
Tear trough are caused by aging and the influence of ultraviolet rays, because the elasticity and elasticity of the skin are lost. QuSome Eye Serum contains ingredients that work on sagging skin in the eye area. Therefore, promote blood circulation by using massage is also beneficial.
As you age, the elasticity of the skin decreases, the adipose tissue around the eyes collapses and the eyelid (especially the inside) becomes recessed. We recommend the following exercises to optimize the care for eye area by using the following exercises to train the eye area muscles. ① With your eyes open, hold your eyebrow with your thumb. ② Still holding your eyelid in place, slowly close your eyes. ③ Please then open your eyes widely. ④ Please repeat ① to ③.
When the fat falls around the eyes, the skin begins to sag. We recommend using QuSome Eye Serum to restore elasticity and regularly exercise the area by following the aforementioned to boost eye area muscles.
This formula was made specifically for the delicate undereye, but is safe to use on other areas of the skin.
The Materra Powder comes from volcanic soil, which naturally gives a slight pink color.
Yes! QuSome Eye Serum is safe and recommended for all skin types, especially those concerned with aging.
QuSome Eye Serum does not contain any harsh chemicals or additives. However, skin is more prone to sensitivity while pregnant or nursing. Be sure to check with your doctor to explore which products are right for you.
Matera powder is the mineral rich fine particles of the only volcanic soil that emits infrared. Helps to strength delicate eye area resulting in translucent and youthful looking eyes void of sunken eye appearance.
No, QuSome Eye Serum does not have warm sensation when applied. However, the massaging with QuSome Eye Serum can bring the temperature up and assist with circulation.
Please use QuSome Eye Serum either mornings and evenings. And you should apply this after your usual skincare toner.
Yes! However, since skin types varies greatly, we recommend that those with sensitive skin or allergies perform a patch test on the inside of the arms before using on the face.
It will last about one month based on the recommended morning and evening use on both eyes. The total serum amount contained is 12g.
After opening, we recommend to use up the product in about three months in order to maintain optimum quality. It’s 3 years from manufacture date for unopened condition.
There is enough for about one months’ use (7 to 8 pumps), twice a day in the morning and evening.
This product is manufactured for use by people with sensitive skin, but there are many different types of skin, so please try a patch test before using.
Divide the hair into at least 7 sections. Apply 1 to 2 pumps to one section of the scalp. The appropriate amount is enough for the liquid to drip. After that, quickly apply the product with the pad of your finger so that it spreads throughout.
Shelf life is 3 years, but please use the product as soon as possible after opening.
We recommend that you dry your scalp with a hair dryer. If the scalp remains wet, the active ingredients will not easily penetrate due to excess moisture, and the heat and wind of the dryer may evaporate the hair growth essence. Dry the scalp about 70-80% with a hair dryer before applying the essence.
Yes! QuSome Moisture Gel Cream is an oil-free formula that is light in texture, and safe to use on acneic skin. When the stratum corneum becomes thick and hard due to dryness, it closes the pores and causes acne. Moisturizing is especially important for adult acne, which means the skin is dry, at its core. It gives plenty of moisture to the depths of the stratum corneum and retains it without burdening acne prone skin.
While maintaining the attractiveness and smooth texture of the prior product(RQC1), which approaches the roots of the ability to generate and store water by itself, new functions such as skin-beautifying bacteria growth and rough skin care have been added to further enhance the benefits of QuSome Moisture Gel Cream. In addition, for improved usability and sanitation the container changed from a jar style container to a pump style. The total amount contained (30 g) has not changed through the renewal.
In order to protect the delicate contents, we have adopted an [airless container] that can be used sterilely until the end without oxygen access. Due to the specifications of the container, the contents may not come out easily even if the pump is pushed. In such a case, please try the following.

1. Store the product upright.
2. When using it for the first time, it may be difficult to get the contents out at low temperatures such as in winter. In that case, we recommend that you leave it in a room at room temperature for a while before using it.
3. Hold the product vertically in one hand and tap the bottom of the bottle with the other palm several times. When pushing the pump, push the container vertically as much as possible.


If you have tried the above and it still does not dispense, please contact customer support.
By blending a complex (a set of components utilizing QuSome technology) that strengthens the barrier function and a complex that works on the indigenous bacteria of the skin, it prepares the skin environment without imbalances at any time
The moisturizing power and barrier function of the skin work at their peak potential, and you can maintain a stable and healthy skin condition.
P. Acnes, which is thought to be a bad guy, is one of the indigenous bacteria that keeps the skin slightly acidic. When it increases due to skin environment, eating habits, and stress, it causes skin troubles. On the other hand, if it decreases too much, the skin will become alkaline and the balance of bacteria will be lost, resulting in worsening of the skin condition. P. Acnes is one of the bacteria that keeps the skin healthy, so it is important to have a healthy balance.
Healthy skin is kept slightly acidic, thanks to skin-beautifying bacteria. An environment in which troubled skin tends to become acidic and age skin accelerates. Beautiful skin bacteria that keep the skin condition stable prefer moisturized skin, so please use QuSome Moisture Gel Cream, which has high moisturizing power.
Invisible skin indigenous bacteria reside on the skin. Typical examples are Staphylococcus Epidermidis a.k.a “good bacteria”, Acne bacteria which are opportunistic bacteria, and Staphylococcus aureus which is called bad bacteria. Each of these bacteria keeps the skin moisturized and stable while balancing each other. Maintaining a healthy balance of indigenous bacteria is one of the conditions for beautiful skin.
Yes. This luxurious formula is rich, yet soft in texture, making it ideal for morning and evening use. This is especially ideal for dry or mature skin types.
There is no need to worry. The oil contained in our QuSome Moisture Rich Cream is formulated to make it difficult for acne to occur after its use and application. However, if you are still concerned after use, we recommend avoiding application on the acne prone areas.
While maintaining the prior product's (RQC1) capability to adjust to skin's natural regenerative rhythm, the new product made a drastic improvements in its anti-aging performance. The new product is newly designed to protect skin from oxdative stress which is the core cause of various skin troubles and skin aging. It also added improved hydration performance that will help strengthens the skin and elasticity. In addition, for improved usability and sanitation the container changed from a jar style container to a pump style. The total amount contained (30 g) has not changed through the renewal.
In order to protect the delicate contents, we have adopted an [airless container] that can be used sterilely until the end without oxygen access. Due to the specifications of the container, the contents may not come out easily even if the pump is pushed. In such a case, please try the following.

1. Store the product upright.
2. When using it for the first time, it may be difficult to get the contents out at low temperatures such as in winter. In that case, we recommend that you leave it in a room at room temperature for a while before using it.
3. Hold the product vertically in one hand and tap the bottom of the bottle with the other palm several times. When pushing the pump, push the container vertically as much as possible.
If you have tried the above and it still does not dispense, please contact customer support.
If you registered an internet membership, please proceed to the [Change Membership Registration Details] on My Page. Please select the various information you'd like to unsubscribe by unchecking the item and then click To Confirmation Page. If you did not register as an internet member, please contact Customer Service at Toll Free (1-888-882-2220).
Customers who have registered as members on the internet (including mobile phones) can change their information by clicking on [Change Registered Membership Details] on My Page. If you did not register as an internet member, please contact Customer Service at Toll Free (1-888-882-2220).
Customers who have registered as members on the internet (including mobile phones) can change their information by clicking on [Change Registered Membership Details] on My Page. If you did not register as an internet member, please contact Customer Service at Toll Free (1-888-882-2220).
Customers who have registered as members on the internet (including mobile phones) can change their information by clicking on [Change Registered Membership Details] on My Page. If you did not register as an internet member, please contact Customer Service at Toll Free (1-888-882-2220).
Our Gel Cleansing is a new and refreshing process of using both oil cleansing ingredients to efficiently and thoroughly remove makeup and water cleansing ingredients to wash off aqueous perspiration, dust, and pollen. Since makeup and other particles can be removed from within pores, it's also ideal for preventing acne and blackheads.
Yes, Nudy Veil has a light and natural finish, so it can be removed with a double cleanse using Clay Wash.
Yes, there are no issues with using Nudy Veil after applying other sunscreens. However, the combined effect of the sun protection factors will not be added together. By layering the products, the film protecting the skin from UV rays becomes thicker, thus increasing the overall sun protection effect.
No, it is not waterproof.
Nudy Veil is a makeup base that provides UV protection while creating a natural and moisturized look. It also has excellent functions for preventing makeup from smudging.
Nudy Veil can be used with any skin tone. After use, it will naturally blend with your skin tone after a short period of time.
Nudy Veil can be used with any type of foundation.
Nudy Veil does not provide the same level of coverage as foundation, but if you desire a natural finish, we recommend layering Nudy Veil with powder.
When an order has been completed properly and a verification email is automatically sent to the registered email address. If you do not receive an order Confirmation email,
Please contact TOLL FREE 1-888-882-2220 or email Customer Service info@bglen.us.
We regularly have sales events several times a year (June and December etc.). Prior to sale, we will notify registered members by email or direct mail.
There are various campaigns and deals throughout the year. Information on these campaigns are sent by email only to customers who have registered for membership.
Our Face Massage Cream slims by burning fat through massage and is geared to mainly slim the face area. Our QuSome Lift massage effect fights sagging and tightens skin. Our Lift is a beauty essence that smoothes skin with massage without straining the skin and offers smooth texture with smooth elongation.
Amino Acids are important nutrients that make up the skin, hair and nails. Please use it as care that starts from inside the body.
We recommend it as a skin lotion that has excellent moisturizing power especially when it has become difficult to maintain moisture in the skin due to aging.
No, sunscreen ingredients are not included in this product.
When used in combination, we recommend applying each one separately, one in the morning and the other at night, to avoid straining the skin. We recommend applying QuSome White Cream 1.9 only at night. If using QuSome Retino A, please apply it in the morning and please use QuSome White Cream 1.9 at night. Also, although there are rare occurrences of people experiencing irritation, we recommend using in small amounts while observing any changes in the skin's condition.
QuSome White Cream 1.9 contains Hydroquinone, which is a useful compound that is easily effected by ultraviolet rays. This may cause irritation to the skin, so please use only at night.
Yes. It is safe to use on both. We recommend applying to the areas like the face because the photo-aging progresses more on sites where there are many opportunities for UV rays to hit. However, avoid using it on mucous membranes or thin parts of the skin when combining with other hydroquinones (contains cosmetic products may cause irritation and inflammation).
C serum and QuSome PowerBright both work differently, so it can not be said unconditionally which is more effective. C serum is a beauty serum that encourages skin turnover with a gentle peeling action. QuSome PowerBright is a protective essence that blocks UV damage. Please choose according to your desired care.
There is a risk that the total amount of hydroquinone in contact with the skin will rise when combined with prescriptions, so we recommend consulting with a doctor beforehand.
Yes. However, there are individual differences in the skin. When seasons change, if there is a tingling sensation or redness that has never occurred before, it may be a good idea to halt usage temporarily. When the condition of the skin returns, please resume using while closely observing the situation.
Yes, it can be used while pregnant. Generally, it has been said skin sensitivity (even to regularly used products) may change while pregnant and/or lactating due to a change in the woman's condition. Therefore, it's still okay to use. If you are concerned about using a new skincare product, we recommend consulting with a doctor in advance.
Yes, Nudy Veil offers a natural finish to the skin and is therefore very light and can be washed off with 2 washes of our Clay Wash.
This should not be a problem. However, please keep in mind that by applying it more than once will not increase the sunscreen protection index, but does add more protective film on the skin, which will increase the UV blocking effect.
Although Total Repair Eye Serum is a beauty essence for the eye area, you can also use it on other areas of the face as well.
Most cards including VISA, MASTERCARD, AMEX, DC, DISCOVER, JCB etc. are accepted. *We also accept payments with Debit Card.
We only accept one time payment from Credit Cards.
Mail Check to: (Pay to the order of) Beverly Glen Laboratories
Check mailing address: 4675 MacArthur Court #470, Newport Beach, CA 92660
Payment by check is phone order only. Please call to our customer support Mon - Fri: 9am to 5pm PST (Except for Holidays).
We will prepare your order for shipment after we have received the check.
Payment by check is phone order only. Please call to our customer support Mon - Fri: 9am to 5pm PST (Except for Holidays).
There are individual differences in the original size of the pores, but pores opened due to aging or ones' environment can be tightened with everyday skin care and made less visible.
Sagging pores occur in skin originally with rough open pores that are also begin to sag due to weakening from age and UV rays. Open pores occur from such things as sagging pores that form a tear drop shape due to excess sebum secretion.
It's essential to cleanse skin without removing too much sebum but at the same time maintain moisture that does not cause excess secretion of sebum. For an natural absorbing and gently cleanse we recommend our Clay Wash coupled with our Lotion to overlay moisture by strengthen it the moisture from the inside.
First, soften and loosen up pores by placing a hot towel on the area for a few seconds. Immediately after, wash face with our naturally absorbing and thoroughly cleansing Clay Wash.
With our Clay Wash, you'll clearly clean away the dirt clogged into pores in the skin with essential moisture.
We recommend adjusting the amount of product used based on the condition of the skin in that particular area. The properties of our Clay Wash also balance the skin. By continuing cleanse your skin with our Clay Wash, you'll achieve skin is well-balanced with the perfect combination of sebum and moisture.
Please use a foundation, like our Nudy Veil, that provides adequate moisture and that doesn't crowd face as much as possible, and allows the product to firmly blend will with skin.
After washing the wash well ensuring that there is no dirt remaining on the skin, prepare the skin for turnover by using a strong moisturizer. This will prevent the build up of old keratin in the skin. Using a hot towel while cleansing is also effective.
There seems to be a lot of people who remove these types of strips too painfully because they think it's necessary in order to remove more built up dirt on the skin such as keratin or sebum. However, by removing the strips so forcibly, the pores are left open. As a result bacteria and dirt easily enter pores and can cause inflammation. Alternatively, we suggest our Pore Care Program, which was assembled with b.glen products that properly care for pores without causing excessive harm to the skin.
Nothing should be particularly irritating to a normal eye. However, Phenoxyethanol may be slightly irritating if you have extremely sensitive eyes.

Power Eyelash Serum contains a plethora of plant extracts. If you are allergic to any of the ingredients in this product, please refrain from using.

If you are concerned about using the product, please do a patch test before using it.
*Since the area around the eyes is a sensitive area, please use with caution, even if there is no reaction in the patch test.
You should not experience any changes to skin pigment. Bimatoprost, which is often blended into eyelash serums, is said to be the cause of pigmentation (darkening) on the skin around the eyelashes, is not included in Power Eyelash Serum.

Instead, Power Eyelash Serum contains ingredients such as Panthenol and Niacinamide that take into consideration darkening of the eyes. Rest assured that you don't have to worry about pigment changes.

*Bimatoprost: An ingredientin medications for glaucoma and anemia.
Pigmentation of the iris of the skin and eyes has been reported.
Although Power Eyelash Serum does not contain Dr Keller's Hair Growth Essence, they do contain simliar ingredients.
Similar to Dr Keller's medicated hair growth essence, Power Eyelash Serum's spotlight ingredient is Versican, containing 'carrot extract', 'swertia japonica extract', 'burdock extract', etc.
Power Eyelash Serum supports thick, strong eyelash growth.

If the lashes themselves are thin and weak, it gives the impression that the lashes are thin, but if the lashes are thick and strong, the density will increase and lashes will naturally appear more voluminous.
Since there are individual differences, it may vary by person, but considering the growth cycle of the eyelashes, general improvements will start to show around 2 weeks time.
Yes. b.glen and Dr Keller Products are for all genders.
Yes. However, the conditions of the skin tends to be unstable during pregnancy due to the hormonal balance. If you have any concerns about using Power Eyelash Serum, please consult your doctor.
Yes, this product can be lightly applied over lash extensions.
Power Eyelash Serum does not contain any alcohol or oils that may weaken the adhesive on eyelash extensions. However, this product may not be suitable for all extension brands or application methods. If you are worried about the effect this might have on your lash extenations, please do a test on the corner of your eyes or consult with your lash technician.
Yes! The active ingredients in QuSome Lift promote collagen and elastin production, which keep skin lifted and firm. Additionally, using massage techniques increases circulation in the skin, and drains lymphatic fluids.
After a night’s rest, it’s common to wake up to a dull, puffy, tired complexion. QuSome Lift works quickly to restore a healthy complexion, and help you feel more awake and energized.
QuSome Lift does not contain any harsh chemicals or additives. However, skin is more prone to sensitivity while pregnant. Be sure to check with your doctor to explore which products are right for you.
QuSome Lift is compatible for use of facial massage with fingers, or facial massage tools such as beauty rollers and Gua Sha.
We recommend applying QuSome Lift with a massage technique to increase circulation and overall efficacy. For maximum result, we recommend incorporating massage routine with QuSome Lift in the morning before makeup, and in the evening.
Yes! By using these two products together, you'll be able to approach signs of aging such as wrinkles and sagging skin at the same time.
Since the QuSome Lift is applied with massage that encourages the drainage of waste from the neck to the collarbone, it is therefore very effective also for caring the neck area and jaw line. And yes, it can be used on the body as well. While you can use QuSome Lift on around your eyes, please avoid from direct eye contact.
Yes, the massage care with QuSome Lift gives ingredients and improves circulation to improve elasticity to the skin and therefore is also help tightening sagging pores.
Yes, you may apply QuSome Lift during a bath or shower time. In fact, a warm bath or shower can also help boost blood circulation and overall metabolism.
Please apply any facial masks after using QuSome Lift.
We recommend using QuSome Lift after using all-in-one cosmetics (toner&moisturizer). Use QuSome Lift to massage to help conture facial lines. Massaging can boost blood circulation and help skin to moisturize. If there is no dryness to your skin, you can complete your skincare with QuSome Lift by simply wrapping your face with both hands after applying the suggested about on the face to help with absorption.
Face massage creams is a massaging cream that generally aims to slim facial lines by boosting fat cell loss through massage vibration and it mainly focuses on removing bloatings around the face. On the other hand, QuSome Lift is a serum that targets sagging skins and improving elasticity strucure of the skin. It works with or without massaging, which mainly focuses on sagging and tightens skin.The smooth texture with smooth elongation can help massage your face without putting too much stress on the skin.
Using QuSome RetinoA during the day is completely safe. However, the skin becomes more sensitive to sun exposure, so be sure to follow use with an SPF.
Absolutely! To spot treat or target the entire complexion is your choice.
QuSome RetinoA does not contain any harsh chemicals or additives. However, skin is more prone to sensitivity while pregnant. Be sure to check with your doctor to explore which products are right for you.
QuSome RetinoA contains skin-nourishing extracts that will not strip or overly irritate the skin. If irritation occurs, use less product once per week. If irritation continues to persist, discontinue product use.
Yes. It can be used. Also, since ultraviolet light accelerates the aging of the skin, please do not forget applying sunscreen during the day.
You can expect an improved skin turnover and water retention.
Since two kinds of Vitamin A are incorporated into QuSome Retino A, it exerts the effect quickly and precisely. Please consider our QuSome Moisture Rich Cream as an aging fighting skin care cream that creates an overall sound foundation for the skin.
Consult your doctor regarding combining use as it depends on the concentration of retinol and your skin's condition.
The lips are covered externally by skin and internally by mucous membrane and with so many nerves, our lips are very sensitive. Please avoid applying on the lips.
QuSome Retino A is designed to not become a burden on the skin even for long-term usage. However, skin could become prone to sensitivity for different situations. Be sure to monitor your skin condition and any changes overtime.
Gernerally, all-in-one products serves as a facial toning and moisturizing. And we recommend using QuSome Retino A after using all-in-one product.
WWhen using products or procedures with skin peeling performance, the skin will be in a sensitive state at the time of the use. Therefore, we suggest starting any other products, such as QuSome Retino A, from a small amount and see if your skin handles well. With any peeling procedures, we suggest consulting with the doctor or skincare specialist in regards to post-care skincare routines.
It is not a medicine, so you can take it on an empty stomach without any problem.
It is not a medicine, so you could take it all at once. Please note that the effectiveness stays the same even if you take more than one, so it is recommended to only take the recommended amount continuously.
Since it is not a medicine, it is safe to take the supplements while consuming alcohol.
It is not a medicine but a nutritional supplement, so you can take it even during pregnancy and lactation. However, it is a delicate period, so if you have any concerns, it is recommended that you consult your doctor before taking this supplement.
Apply QuSome Lotion on the skin after cleansing, then apply your regular all-in-one cosmetics. QuSome Lotion should be applied right after cleansing even when using all-in-one makeup and/or cosmetics.
A single bottle can be used for between 1.5 to 2 months when applied mornings and evenings.
For maximum absorption, we recommend applying QuSome Lotion with the palms of your hands.
Both are excellent in penetrating power and efficacy, but the focus for each is slightly different. Compared to traditional QuSome®, which has the effect of delivering beauty ingredients to each layer of the stratum corneum, Charged QuSome® quickly delivers the beauty ingredients deep into the stratum corneum. By adopting these two technologies, you bring a long-lasting moisturizing feeling to the skin. Since we have selected the most suitable penetration technology for the role of the product, both are effective for creating beautiful skin.
One of the new ingredients we’ve added is Ectoine. We have included Ectoine in our new formulation to help boost the skin's hydration. Ectoine is known to help lock moisture even in most hostile and severe environment such as deserts. We have also included gluconobacter(honey) to enhance mild peeling and surface structure and help keep skin looking plump and smooth.
QuSome Lotion can be used on all skin types, but if you have active acne, we recommend first cleansing with our astringent tonic, Clay Lotion to prevent acne. Once your acne has subsided, QuSome Lotion is more universally friendly for a variety of skin types and concerns.
QuSome Lotion quickly delivers moisture to the skin, gently preparing the skin environment for further treatment, prevents rough texture, and supports overall skin health. The reaction on the skin varies depending on several factors such as skin condition, physical condition, and the environment. If you are worried about reacting, we recommend that you do a patch test on the inside of your upper arm before using the product.
In order to effectively care for various worries, it is essential to prepare the environment of the stratum corneum, which is the concept of our QuSome Lotion. As you age, wrinkles and age spots begin to develop, and require a multifaceted approach. QuSome Lotion comprehensively works on all skin conditions that are currently visible, as well as preventing future damage.
It is possible to return products within 365 days from the order date even after using the product. However, customers are only allowed to return each product one time. Multiple returns of the same item will not be accepted. To return a product, it must be returned in its original container. For details on to how to return a product please refer to here.
For details on how to return a product please refer to here. Also, if returning a Trial Set, it must be returned in its original outer box along with all original set of containers.
In the case of return from a single item from a discounted set or collection, we calculate the ratio of the price of the product you wish to return to the purchase price. If you used points with a purchase, we will calculate refund amount based on the ratio between points and cash, and we will refund points and refund cash at that ratio. Points will not be converted to cash. For more details on how Returns, please refer to our Return Policy.
Yes, please contact Customer Service. We will send a replacement as soon as possible.
No. One Price Subscription is a monthly fixed fee delivery service; thus, we are unable to accept returns. However, if you are not satisfied with one of our products, we will gladly exchange for a product of your choice and ship out together with your next subscription order. Exchanges are limited to one time per item. Items that have been exchanged will no longer apply to 365-day money back guarantee.
Shipping is free for Trial Sets, US One Price Subscription orders, and all US orders over $80. There is a $7 shipping fee for US orders below $80. There is a flat rate shipping fee of $20 for orders to Canada and $40 for all other countries.
We will ship orders within 2 business days (excluding weekends and national holidays) after purchase has been completed. The number of days required for delivery depends on the location. However, deliveries in the US can be expected to arrive within 3 to 10 days after shipment.
Our Starter Kits are designed to give customers the opportunity to try out and see whether it matches their skin or not before proceeding to our regular sized product. If you did not have any problem with your skin using the Starter Kit, you can continue on the regular sized products for more results.
Depending on the amount used, the Starter Kit should last about 7 days if applied morning and night as instructed.
Please go to Product List from Menu, and you will find a Starter Kit link at the very end of the list.
Yes, men can also use our products. We have many male customers as well. Please feel free to consult with our skin care consultant, and try our products for your skin concerns.
Yes, you can use multiple Starter Kits at the same time. However, we recommend using each Starter Kit separately for 7 days in order to see results clearly from each Kit.
Sorry, Trial sized products are not sold separately.
We strongly recommend that products are used completely within three months after opening.
Starter Kit are designed to be used in 7 days. Also, the products included in Starter Kits should be used completely within 3 months after opening them.
Please refer instruction booklet enclosed with each Starter Kit box which describes the proper amounts and application of each item.
The skin condition varies and can be influenced by the seasons or physical condition as well. Therefore, we recommend first trying a patch test.
Several major factors contribute to causing liver spots (i.e. age spots) such as hormone balance but continued exposure to UV rays can also cause them to thicken. Although our care program might take longer than options readily available, we believe it's best for your skin to gradually improve through use of our Brightening Care Program.
If the freckles are genetic and you feel that's difficult to cover up with cosmetics, we recommend our Brightening Care Program to prevent thicken and spreading.
The products on our Brightening Care Program can be use on the hands and body but please avoid using on your lips as it is a mucous membrane which can cause irritation and damage.
Experiences vary depending on the individual. However, for the best results, it's important to diligently take care. A healthy skin turnover cycle for a person in their 20's is said to take 28 days, but there are also individual and environmental differences. Although it depends on the period of time it takes for your skin to turnover of the skin, we recommend, at least, continuing on our program for 4-6 months.
Although dark spots are greatly affected by ultraviolet rays, various other overlapping factors can contribute to their causes such as slowing of turnover due to aging, increase of active oxygen and excessive melanin production of melanocytes. The use of sunscreen is one of the most effective countermeasures for preventing dark spots but in addition, we recommend usage of skincare that maintains the skin's normal condition.
In general, you'll notice that the skin tone gets brighter, glows and natural shine comes out. Even if you don't experience these types of changes after using our Trial Set, please be assured that continued use of our Brightening Care Program will encourage the skin process to fight against UV damage because it strives to create an environment within the skin that makes it difficult for the creation of new problems, leading to a smarter and brighter skin.
For some, they are experiencing improvement in the skin early during use of our Trial Set, such as brighter skin. With full use of b.glen products, there are many cases where change is felt gradually within a 1 month of use when the skin's turnover was complete, but there are individual differences in the period required for change.
After cleansing face, please use QuSome Lotion, followed by applying C serum and finally finish with QuSome Moisture Rich Cream. Other than QuSome PowerBright, you can also use in combination with other b.glen products you possess. ※ If you continue to use C serum and/or QuSome PowerBright on a daily bases, please use in conjunction with a product with UV protection such as sunscreen.
Among the things called spots, those with a pathological element are particularly dense, such as Nevus of Ota.
The skin on which acne appears has become delicate. Therefore, we first recommend our Acne Care Program which include products assembled that make it difficult for acne to form within the skin. Additionally, our Acne Scar Program kit works to repair inflammation from acne scars by restoring the skin to a healthy condition. If acne seems not to be clearing, we suggest trying our Acne Scar Care Program. However, QuSome Moisture Rich Cream included in the Acne Care Set is formulated with a slightly higher oil content which might cause an increase in acne pimples. If it increases, we recommend using the QuSome Moisture Gel Cream alternatively as a last resort.
You can also use it on delicate areas such as around the eyes, but please use in small amounts in area with sensitive skin and fine skin. Please be careful not to apply directly into the eye when using.
'Q(ARB)' contained in QuSome PowerBright is a unique ingredient of Arbutin that has been ultra micro-encapsulation with our exclusive penetration technology QuSome®. Arbutin is Hydroquinone derivative recognized as a quasi-drug in Japan and is one of most useful ingredients used in whitening skincare products.
'Advanced Q (ARB)' is a combination of six ingredient which have been micro-encapsulated with our Advanced QuSome® , maximizing the penetration of the brightening ingredient such Arbutin (hydroquinone derivative), b.glen's unique composite ingredient. Arbutin is a hydroquinone derivative recognized as a quasi-drug in Japan and is one of most useful ingredients used in whitening skincare products.
Compared to our previously released QuSome PowerBright, the new QuSome PowerBright (rereleased on July 1) 2019) has an increased amount of arbutin (hydroquinone derivative) by 66%. Therefore, it is much more possible to target skin damage resulting from ultraviolet rays more directly resulting in much more clear and transparent skin than even before.
When you start using with our b.glen Brightening Care Trial Set program the tone of the whole face becomes brighter and therefore noticeable spots may appear temporarily. However, these spots should fade after continued use of our Brightening Care Program. Therefore, please continue use the Program and observe the changing improvement of your skin.
Yes. You can also use it to take care of red acne scars.
To begin with we recommend that you start with our Acne Care Program which will calm the skin by suppressing inflammation. Then follow up with our Acne Scar Program.
Because blue area under the eye is most often caused by poor circulation, we recommend caring for this area by massaging our Total Repair Eye Serum. Total Repair Eye Serum contains useful ingredients that support the massaging effect and which will also benefit the blue area under the eyes.
Regarding the application in the female genital area, please do not use because it can over stimulate the mucosal membrane which is very susceptible to external stimuli.
The Brightening Care Program can be applied to a scar for treatment of darkened or discoloration due to UV sun exposure or damage but it will not thin the scar itself.
Because the cause of moles differs from that of dark spots, our Brightening Care Program will not have an effect as it would if it were a spot that has become darker.
When used in combination, we recommend applying each one separately, one in the morning and the other at night, to avoid straining the skin. We recommend applying QuSome White Cream 1.9 only at night. If using QuSome Retino A, please apply it in the morning and please use QuSome White Cream 1.9 at night. Also, although there are rare occurrences of people experiencing irritation, we recommend using in small amounts while observing any changes in the skin's condition.
QuSome White Cream 1.9 contains Hydroquinone, which is a useful compound that is easily effected by ultraviolet rays. This may cause irritation to the skin, so please use only at night.
Yes. It is safe to use on both. We recommend applying to the areas like the face because the photo-aging progresses more on sites where there are many opportunities for UV rays to hit. However, avoid using it on mucous membranes or thin parts of the skin when combining with other hydroquinones (contains cosmetic products may cause irritation and inflammation).
C serum and QuSome PowerBright both work differently, so it can not be said unconditionally which is more effective. C serum is a beauty serum that encourages skin turnover with a gentle peeling action. QuSome PowerBright is a protective essence that blocks UV damage. Please choose according to your desired care.
There is a risk that the total amount of hydroquinone in contact with the skin will rise when combined with prescriptions, so we recommend consulting with a doctor beforehand.
Yes. However, there are individual differences in the skin. When seasons change, if there is a tingling sensation or redness that has never occurred before, it may be a good idea to halt usage temporarily. When the condition of the skin returns, please resume using while closely observing the situation.
Yes, it can be used while pregnant. Generally, it has been said skin sensitivity (even to regularly used products) may change while pregnant and/or lactating due to a change in the woman's condition. Therefore, it's still okay to use. If you are concerned about using a new skincare product, we recommend consulting with a doctor in advance.
C serum is a beauty serum that encourages skin turnover with a gentle peeling action. QuSome PowerBright is a protective essence that prevents and reverses UV damage. Please choose based on your skin concern.
No, QuSome PowerBright does not provide any protection against UV rays, and does not include sunscreen/sunblock components. Please use with a sunblocking product when used during the day.
The cheeks are sagging, and the lines stands out. We recommend focusing on a Care Program that will lift-up these area and one that brings firmness to the skin.
Massage adds the removal of waste within the skin which also helps to reduce the swelling of the skin. The result causes the skin to lift-up. So we recommend adding massage to your Wrinkle Care routine.
A sudden diet reduces the skin's firmness. In order to have the most benefit from our Wrinkle Care program, we first recommend maintaining a balanced diet that brings firmness to the skin.
Massage aids the removal of waste within the skin which also helps to reduce the swelling of the skin. The result causes the skin to lift-up. So we recommend adding massage to your Sagging/Wrinkle Care routine.
We recommend our Sagging / Deep Wrinkle Care program which includes QuSome Lift because it is effective for sagging skin.
Our Sagging / Wrinkle Care Program is effective on the double chin area because it returns firmness to the skin.
We recommend beginning treatment by starting on the most concerning skin problem first. If wrinkles and sagging skin are the biggest concern, which are a sign of troubled aging system, we suggest a basic daily care routine of Clay Wash, followed by applying QuSome Lotion and finishing up C serum and QuSome Moisture Rich Cream. We then suggest adding to the routine QuSome PowerBright to care of dark spots and adding on QuSome Lift to care of sagging skin. If you are worried about wrinkles which are deep, especially in the forehead and eyebrows areas etc. we suggest adding our QuSome Retino A to your care routine.
Pores in the skin become more conspicuous as we age because the amount of collagen in the body decreases as does the moisture content of the skin, which causes the cheek to slacken. As a result, the force supporting the pores weaken and become more visible.
When collagen decreases within the body, it causes the moisture content of the skin to also decrease. The result of which causes the cheeks to sag as force that supports them weakens and then the pores begin to sag vertically.
Dullness of the skin can be a result of air conditioner exposure during the day as it can cause dryness in the skin and poor blood circulation. Cooling of the skin can cause oxidation of sebum and saccharification (conversion to sugar) which may cause dullness of the skin.
Several factors can cause dullness in the skin such as poor circulation, deterioration of dermis or saccharification (conversion to sugar) within the skin. QuSome Lift boosts blood circulation with massage. Additionally, we recommend our Sagging Skin / Wrinkle Line Program because it contains products which promote the skin's strength.
If the dullness is due to discoloration, we recommend our Brightening Care program. However if you are suffering from dullness due to dryness, we suggest our Sagging・Wrinkle Line Care program.
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